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Our Promise Of ITIL Service Strategy Certification Training course

  • 12 hours of self-paced learning
  • 10 end of chapter quizzes
  • 2 sample test papers
  • Exam fee included
  • 19 PDUs offered
  • Exam Simulators
  • Hand book course Material
  • 24x7 assistance and support
  • Peoplecert approved course content
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ITIL SERVICE STRATEGY TRAINING COURSE DESCRIPTION IN COLUMBUS, OH

ITIL? Intermediate Service Strategy (SS) certification training from AR Learners will furnish you with the expertise to implement the principles and processes in IT service management and ensure you pass the ITIL SS certification exam in your first attempt. The course is both a free-standing qualification and a key module in the ITIL Intermediate Lifecycle Stream for IT service management. This training will test and validate your knowledge of IT service management strategies and best practices as documented in the ITIL Service Strategy publication.

ITIL SERVICE STRATEGY TRAINING COURSE AGENDA IN COLUMBUS, OH

By the end of ITIL? Intermediate Service Strategy (SS) certification training you will be able to:

  • Understand the purpose, principles, and processes in service strategy
  • Explain governance in terms of service strategy
  • Identify how to organize IT activities and operations for service strategy
  • Define the technological considerations in service strategy
  • Perform the implementation of service strategy
  • Identify challenges, critical success factors, and risks
  • Identify challenges, critical success factors, and risks
  • Show how service strategy may be implemented to enhance the quality of IT service management within an organization

ITIL SERVICE STRATEGY TRAINING COURSE PREREQUISITES IN COLUMBUS, OH

  • Minimum of 21 hours of instruction with an Accredited Training Organization or an accredited e-learning solution
  • ITIL Foundation Certificate in IT Service Management
  • Basic IT proficiency and two years IT experience are highly desirable

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ITIL SERVICE STRATEGY TRAINING COURSE WHO SHOULD ATTEND IN COLUMBUS, OH

ITIL? Intermediate SS certification is an essential requirement for professionals who need to master management-level concepts, core principles and supporting activities within service strategy. This certification is most suited for:

  • Chief Information Officers (CIOs)/Chief Technology Officers (CTOs)
  • IT managers, team leaders, and service designers
  • IT architects, planners, consultants, audit managers, and security managers
  • ITSM trainers involved in the ongoing management, coordination and integration of strategic activities within the service lifecycle
  • Individuals who require a deeper understanding of the ITIL service strategy stage of the ITIL service lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organization
  • IT professionals working in roles associated with strategic planning, execution, and control within a service-based business model, seeking an understanding of the concepts, processes, functions, and activities involved in service strategy
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL Masters Certificate in IT Service Management for which the ITIL Expert is a prerequisite

ITIL SERVICE STRATEGY TRAINING COURSE CURRICULUM IN COLUMBUS, OH

  • The purpose, goals and objectives of service strategy
  • The scope of service strategy
  • The value to the business
  • The context of service strategy in relation to all other lifecycle stages
  • The ability to decide on a service strategy
  • How to utilize the four Ps of service strategy
  • How to define services, create value and leverage the combined use of utility and warranty
  • How to use service economics and sourcing strategies when meeting business outcomes
  • The management level concepts for the five service strategy processes and how they flow and integrate with the lifecycle
  • The purpose, scope and objectives of each service strategy process and how they link to value for the business
  • The ability to analyse IT governance and use it to set strategy by leveraging governance frameworks
  • The ability to create an organizational design using the relevant organizational development and departmental methods
  • Understand the relevance and opportunities for service automation and the importance and application of technology interfaces across the lifecycle
  • Develop implementation strategies that follow a lifecycle approach (e.g. design, transition, operation and improvement, programmes)
  • The ability to provide insight and guidance for strategy development and implementation challenges, risks and critical success factors

ITIL SERVICE STRATEGY CERTIFICATION TRAINING FAQS IN COLUMBUS, OH

You will get access to our e-learning content, practice simulation tests and an online participant handbook that cross references the e-learning to reinforce what youve learned.

The exam has a total of eight scenario-based multiple-choice gradient score questions. The duration of the exam is 90 minutes.

After successful completion of the training, you will be awarded the course completion certificate from AR Learners along with 19 hours of PDUs. Once you successfully pass the ITIL Intermediate SS Certification exam, you will receive the certification from the exam body.

Our certification training is designed for you to pass the exams on your first attempt. With a hands-on learning approach and Global Learning Framework, the training not only gives you the confidence to pass the exam, but also helps you retain knowledge beyond the exam.

Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, you can view our Refund Policy.

Contact us using the form on the right side of any page on the AR Learners website, or select the Live Chat link. Our customer service representatives can provide you with more details.

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