The ITIL? Intermediate Operational Support and Analysis (OSA) certification training will establish your ability to apply support resolution and analysis in the ser vice management lifecycle, particularly for event management, incident management, and request fulfillment. This course is a key module in the ITIL Intermediate Capability Stream that leads to the IT Expert certificate in IT Service Management and will prepare you for the ITIL OSA exam.

This ITIL? Intermediate Planning, Protection, and Optimization (PPO) Certification Training will give you the skills necessary to ensure that new services and servi ce management systems, tools and technology architecture are designed to meet user needs and can be sustained once introduced. Our ITIL Intermediate PPO training prepares you to pass the ITIL PPO certification exam on your first attempt, either on its own or as a part of the ITIL Capability Stream for IT Service Management.

The ITIL? Intermediate Release, Control and Validation (RCV) certification will showcase your expertise in planning, testing and implementing new services to meet o rganizational goals and user requirements. As a key component of the ITIL Service Capability Lifecycle, this course will show you the principles, processes, methods and functions employed in RCV, the ways they are integrated in the service lifecycle, and the IT activities needed to achieve operational excellence.

ITIL? Intermediate Service Offerings and Agreements (SOA) Certification Training will establish your ability to create and manage service offerings based on busines s requirements. Youll learn best practices for developing, implementing and building continuous improvement into the ITIL services lifecycle and how the five stages of the lifecycle offer value to organizations and projects. The course is a key module in the ITIL Capability Expert program.

As the final module within the ITIL Service Lifecycle training, the ITIL? Managing Across the Lifecycle (MALC) course will establish your ability to integrate servi ce management processes across the full spectrum of IT practices. Youll learn to define management objectives, purposes and functions; implement and improve service capabilities, and manage governance within the ITIL framework  the standard that sets international quality benchmarks for IT professionals around the world.