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ITIL Intermediate Service Offerings and Agreements Certification Training in Columbus, OH, United States

Learners : 3719

ITIL? Intermediate Service Offerings and Agreements (SOA) Certification Training will establish your ability to create and manage service offerings based on business requirements. Youll learn best practices for developing, implementing and building continuous improvement into the ITIL services lifecycle and how the five stages of the lifecycle offer value to organizations and projects. The course is a key module in the ITIL Capability Expert program.

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Our Promise Of ITIL Intermediate SOA Certification Training course

  • 9 hours of self-paced learning
  • 10 end of chapter quizzes
  • 2 sample test papers
  • Exam fee included
  • 19 PDUs offered
  • Exam Simulators
  • Hand book course Material
  • 24x7 assistance and support
  • Peoplecert approved course content
Course Workshop Date Course Type Price (USD) Enroll
3 Months FREE Access to all our E-learning courses when you buy any course with us.
Group Discount upto 15 %

ITIL INTERMEDIATE SOA TRAINING COURSE DESCRIPTION IN COLUMBUS, OH

The Service Offerings and Agreements (SOA) module is one of the qualifications within the ITIL Service Capability category of the ITIL Intermediate level that covers principles and processes needed to create and manage service offering based on business requirements. This course is designed to ensure you develop the skills to build continuous improvement into every stage of the services lifecycle. The course includes self-paced learning, with courseware approved by APMG and CSME. The Service Offerings and Agreements module is based mainly on best practice guidance in the ITIL Service strategy and ITIL Service Design publications.

ITIL INTERMEDIATE SOA TRAINING COURSE AGENDA IN COLUMBUS, OH

The ITIL Certificate in Service Offerings and Agreements (SOA) is designed to enable professionals to apply SOA practices in support of the service management lifecycle.

At the end of AR Learnerss training in ITIL Intermediate SOA, you will be able to:

  • Apply SOA practices to enable portfolio, service level, service catalogue, demand, supplier and financial management
  • Identify how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation and continual service improvement) can offer value to organizations and projects
  • Identify how service offering can be developed to support both business and user requirements

ITIL INTERMEDIATE SOA TRAINING COURSE PREREQUISITES IN COLUMBUS, OH

Yes, you must have the ITIL V4 Foundations certificate to take this course..

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ITIL INTERMEDIATE SOA TRAINING COURSE WHO SHOULD ATTEND IN COLUMBUS, OH

The following roles are ideal for taking the ITIL SOA course:

  • IT manager
  • IT finance manager
  • Capacity manager
  • Service level manager
  • Business continuity manager
  • Service portfolio manager
  • Supplier relationship manager
  • ITIL Foundation-certified individuals hoping to advance to higher levels in ITIL.
  • Individuals requiring an in-depth knowledge of the ITIL Service Offerings and Agreements processes

ITIL INTERMEDIATE SOA TRAINING COURSE CURRICULUM IN COLUMBUS, OH

Module 1: Introduction to Service Offerings and Agreements

  • Context
  • Strategy Management
  • Design Coordination
  • Utility and Warranty
  • Customer Requirements
  • ROI and the Business Case

Module 2: Service Portfolio Management

  • Service Portfolio
  • Purpose and Objectives
  • Scope
  • Value
  • Policies, Principles, and Basic Concepts
  • Process Activities, Methods, and Techniques
  • Triggers, Inputs and Outputs, and Interfaces
  • Information Management
  • CSFs and KPIs
  • Challenges and Risks
  • Designing the Portfolio

Module 3: Service Catalog Management

  • Importance of the Catalog
  • Purpose and Objectives
  • Scope
  • Value to the Business
  • Policies, Principles, and Basic Concepts
  • Triggers, Inputs and Outputs, and Interfaces
  • Information Management
  • CSFs and KPIs
  • Challenges and Risks
  • Production of a Catalog

Module 4: Service Level Management

  • Importance of SLM
  • Purpose and Objectives
  • Scope
  • Policies, Principles, and Basic Concepts
  • Triggers, Inputs and Outputs, and Interfaces
  • Information Management
  • CSFs and KPIs
  • Challenges and Risks
  • Content SLAs and OLAs

Module 5: Demand Management

  • Importance of Demand Management
  • Purpose and Objectives
  • Value to the Business
  • Policies, Principles, and Basic Concepts
  • Process Activities, Methods, and Techniques
  • Triggers, Inputs and Outputs, and Interfaces
  • Information Management
  • CSFs and KPIs
  • Challenges and Risks

Module 6: Supplier Management

  • Importance of Supplier Management
  • Purpose
  • Scope
  • Value to Business
  • Policies, Principles, and Basic Concepts
  • Process Activities, Methods, and Techniques
  • Triggers, Inputs and Outputs, and Interfaces
  • Information Management
  • CSFs and KPIs
  • Challenges and Risks

Module 7: Financial Management for IT Services

  • Importance of Financial Management for IT Services
  • Purpose and Objectives
  • Scope
  • Value to Business
  • Policies, Principles, and Basic Concepts
  • Process Activities, Methods, and Techniques
  • Triggers, Inputs and Outputs, and Interfaces
  • Information Management
  • CSFs and KPIs
  • Challenges and Risks

Module 8: Business Relationship Management

  • Importance of BRM
  • Purpose
  • Scope
  • Value to Business
  • Policies, Principles, and Basic Concepts
  • Process Activities, Methods, and Techniques
  • Triggers, Inputs and Outputs, Interfaces
  • Information Management
  • CSFs and KPIs
  • Challenges and Risks

Module 9: SOA Roles and Responsibilities

  • Service Portfolio Management Roles
  • Service Catalog Management Roles
  • Service Level Management Roles
  • Demand Management Roles
  • Supplier Management Roles
  • Financial Management Roles
  • Business Relationship Management Roles

Module 10: Technology and Implementation Considerations

  • Technology Considerations
  • Challenges, CSFs, KPIs, and Risks
  • Key Considerations

ITIL INTERMEDIATE SOA CERTIFICATION TRAINING FAQS IN COLUMBUS, OH

You can enroll for this training on our website and make an online payment using any of the following options:

  • Visa Credit or Debit Card
  • MasterCard
  • American Express
  • Diners Club
  • PayPal

    • Once payment is received you will automatically receive a payment receipt and access information via email.

You will get access to our e-learning content, practice simulation tests, and an online participant handbook that cross references the e-learning to reinforce what youve learned.

Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, please read our Refund Policy .

Yes. We do offer a money-back guarantee for many of our training programs. Refer to our Refund Policy and submit refund requests via our Help and Support.

Yes, you can extend the access period by paying an additional fee. Please contact our Help and Support portal for more information.

Once you register for this course, you will have 24/7 access to the e-learning content on our website. An automated course purchase confirmation will guide you through the process.

Contact us using the form on the AR Learners website, select the Live Chat link or contact Help & Support .

Contact us using the form on the right of any page on the AR Learners website, or select the Live Chat link. Our customer service representatives can provide you with more details.

After successful completion of the training, you will be awarded the course completion certificate along with 19 PDUs. Once you successfully pass the exam, you will receive the official certification from the exam body.

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