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ITIL Intermediate Operational Support and Analysis Certification Training in Columbus, OH, United States

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The ITIL? Intermediate Operational Support and Analysis (OSA) certification training will establish your ability to apply support resolution and analysis in the service management lifecycle, particularly for event management, incident management, and request fulfillment. This course is a key module in the ITIL Intermediate Capability Stream that leads to the IT Expert certificate in IT Service Management and will prepare you for the ITIL OSA exam.

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Our Promise Of ITIL Intermediate OSA Certification Training course

  • 10.5 hours of self-paced learning
  • 2 sample test papers
  • 9 end of chapter quizzes
  • Exam fee included
  • 15 PDUs offered
  • 24x7 assistance and support
  • Hand book course Material
  • Peoplecert approved course content
  • Exam Simulators
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Group Discount upto 15 %

ITIL INTERMEDIATE OSA TRAINING COURSE DESCRIPTION IN COLUMBUS, OH

The ITIL? Intermediate Operational Support and Analysis (OSA) module is an ITIL qualification focused on planning, implementation, and optimization of OSA processes. AR Learners ITIL? Intermediate OSA training introduces you to OSA practices for the resolution and support of the service management lifecycle and trains you to apply core practices that support the service management lifecycle in real-time.
As one of the key ITIL Service Capability modules, the OSA Module enhances your ITIL knowledge and skills enabling you to execute and implement specific ITIL processes effectively. The ITIL? Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. AR Learners offers ITIL Intermediate OSA certification training that prepares you for the ITIL OSA exam with online self-paced learning and/or in a classroom learning environment.

ITIL INTERMEDIATE OSA TRAINING COURSE AGENDA IN COLUMBUS, OH

AR Learners ITIL? Intermediate OSA course provides a complete management-level overview of Operational Support and Analysis and all of its related activities. After participating in AR Learners ITIL ? Intermediate OSA training, you will be able to:

  • Apply OSA practices to enable event, incident, request, problem, access, technical, IT operations, and application management
  • Identify how to manage the everyday operation of IT services
  • Identify improvements to the implementation of ITIL processes to deliver and support customer services
  • Describe the management and resolution of regarding people, relationships, procedures, and infrastructure technology to enable high quality and cost-effective IT services
  • Identify challenges, critical success factors, and risks

ITIL INTERMEDIATE OSA TRAINING COURSE PREREQUISITES IN COLUMBUS, OH

To be eligible for the examination leading to the ITIL? Intermediate OSA Certificate, you must fulfill the following requirements:

  • Undertake at least 28 contact hours (hours of instruction, excluding breaks) with an Accredited Training Organization (ATO) or an accredited e-learning solution as part of a formal, approved training course or program.
  • Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications).
  • Two to four years of professional experience working in IT service management is highly desirable.

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ITIL INTERMEDIATE OSA TRAINING COURSE WHO SHOULD ATTEND IN COLUMBUS, OH

  • IT professionals
  • Business managers and business process owners
  • IT operations manager
  • Database Administrators
  • Operation manager
  • Problem manager
  • Network support

ITIL INTERMEDIATE OSA TRAINING COURSE CURRICULUM IN COLUMBUS, OH

Introduction to the Operational support and analysis

  • The value to the business of OSA activities
  • The lifecycle within the OSA context
  • Optimizing service operation performance

Event Management

  • IntThe event management process inclusive of its design strategy, components, activities and operation including its organizational structure, as well as any interfaces with other processes
  • Efficient event management and provision of examples showing how it is used to ensure service quality within OSA
  • The benefits and business value that can be gained from event management

Incident Management

  • The incident management process inclusive of its components, activities and operation including its organizational structure, as well as any interfaces with other processes
  • The measurement model and the metrics that would be used to support incident management within OSA practices
  • The benefits and business value that can be gained from incident management

Request fulfilment

  • The request fulfilment process inclusive of its components, activities and operation including its organizational structure, as well as any interfaces with other processes
  • The measurement model and the metrics that would be used to support request fulfilment within OSA practices
  • The benefits and business value that can be gained from request fulfilment as related to OSA

Problem Management

  • The end-to-end process flow for problem management inclusive of problem analysis techniques, error detection, components, activities and operation including its organizational structure, as well as any interfaces with other processes
  • A measurement model and the metrics that would be used to support problem management within OSA practices
  • The benefits and business value that can be gained from problem management

Access Management

  • The end-to-end process flow for access management process inclusive of components, activities and operation including its organizational structure, as well as any interfaces with other processes
  • A measurement model and the metrics that would be used to support access management within OSA practices
  • The benefits and business value that can be gained from access management as related to OSA

The Service Desk

  • The complete end-to-end process flow for the service desk function inclusive of design strategy, components, activities and operation, as well as any interfaces with other processes or lifecycle phases
  • The service desk validation components and activities (e.g. service desk role, organizational structures, challenges, issues safeguards, etc.) and how these test components are used to ensure service quality within OSA
  • A measurement model and the metrics that would be used to support the service desk function within OSA practices.

Functions and roles

  • The end-to-end process flow for OSA functions (i.e. technical management, IT operations management, and applications management) inclusive of design strategy, objectives, components, activities, roles and operation including its organizational structure, as well as any interfaces with other processes
  • The roles within each OSA process and generic roles
  • The benefits and business value that can be gained from functions as related to OSA.

Technology and implementation considerations

  • Technology requirements for service management tools and where/how they would be used within OSA for process implementation
  • What best practices should be used in order to alleviate challenges and risks when implementing service management technologies

ITIL INTERMEDIATE OSA CERTIFICATION TRAINING FAQS IN COLUMBUS, OH

You can enroll for this training on our website and make an online payment using any of the following options:

  • Visa Credit or Debit Card
  • MasterCard
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  • PayPal

    • Once payment is received you will automatically receive a payment receipt and access information via email.

You will have access to the online e-learning content and practice tests.

Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, please read our Refund Policy .

Yes. We do offer a money-back guarantee for many of our training programs. Refer to our Refund Policy and submit refund requests via our Help and Support.

Yes, you can extend the access period by paying an additional fee. Please contact our Help and Support portal for more information.

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