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Our Promise Of ITIL Service Design Certification Training course

  • 12.5 hours of self-paced learning
  • 8 end of chapter quizzes
  • 2 sample test papers
  • Exam fee included
  • 22 PDUs offered
  • Hand book course Material
  • 24x7 assistance and support
  • Exam Simulators
  • Peoplecert approved course content
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ITIL SERVICE DESIGN TRAINING COURSE DESCRIPTION IN COLUMBUS, OH

The Service Design (SD) module is one of the qualifications within the ITIL Service Lifecycle category of the ITIL Intermediate level. The ITIL? Intermediate SD certification demonstrates the candidates knowledge of good practices in the design of IT services, processes, and other aspects of IT service management.

AR Learners training program for the ITIL? Intermediate SD Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers.

ITIL SERVICE DESIGN TRAINING COURSE AGENDA IN COLUMBUS, OH

At the end of AR Learners ITIL? Intermediate SD training, you will be able to:

  • Understand the purpose, principles, and processes in service design
  • Identify technology-related activities and considerations in service design
  • Identify how to organize, implement, and improve service design
  • Identify challenges, critical success factors, and risks

ITIL SERVICE DESIGN TRAINING COURSE PREREQUISITES IN COLUMBUS, OH

For The ITIL? Intermediate Service Design, there is no specific eligibility criteria.

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ITIL SERVICE DESIGN TRAINING COURSE WHO SHOULD ATTEND IN COLUMBUS, OH

The following categories of professionals should consider obtaining the ITIL Service Design qualification:

  • Chief Information Officers (CIOs)
  • Chief Technology Officers (CTOs)
  • Service Designers
  • IT Architects
  • IT Planners
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers

This qualification is also well suited for profiles such as:

  • ITSM (IT Service Management) trainers
  • IT professionals working in a service design environment
  • ITIL Foundation certified individuals wanting to advance to higher levels in ITIL
  • Individuals requiring an in-depth knowledge of the ITIL Service Design stage of the ITIL Service Lifecycle
  • The SD module is one of the prerequisites for the ITIL Expert and Masters Levels in IT Service Management.

ITIL SERVICE DESIGN TRAINING COURSE CURRICULUM IN COLUMBUS, OH

  • The purpose, goals and objectives of service design
  • The scope of service design
  • The business value of service design activities
  • The context of service design in the ITIL? service lifecycle
  • Service design inputs and outputs and the contents and use of the service design package and service acceptance criteria
  • Design service solutions related to a customers needs
  • Design and utilize the service portfolio to enhance business value
  • The measurement systems and metrics
  • Service design models to accommodate different service solutions
  • The interaction of service design processes
  • The flow of service design as it relates to the business and customer
  • The five design aspects and how they are incorporated into the service design process
  • Requirements engineering and the three types of requirements  functional, management/operational and usability
  • The design of technical architectures for data and information management, and application management
  • How to design, implement and populate a RACI diagram for any process that is within the scope of IT service management
  • The service design roles and responsibilities, where and how they are used and how a service design organization would be structured to use these roles
  • Service design related service management tools, where and how they would be used
  • The benefits and types of tools that support service design
  • The six-stage implementation/improvement approach and how the activities in each stage of the cycle are applied
  • How business impact analysis, service level requirements and risk assessment can affect service design solutions
  • Be able to provide insight and guidance for design challenges, risks and critical success factors

ITIL SERVICE DESIGN CERTIFICATION TRAINING FAQS IN COLUMBUS, OH

Payments can be made using any of the following options. You will be emailed a receipt after the payment is made.

  • Visa Credit or Debit Card
  • MasterCard
  • American Express
  • Diners Club
  • PayPal

You will have access to the online e-learning and practice tests.

Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, please read our Refund Policy.

Yes, we do offer a money-back guarantee for many of our training programs. Refer to our Refund Policy and submit refund requests via our Help and Support Help and Support portal.

Yes, you can extend the access period by paying an additional fee. Please submit a request via our Help and Support Help and Support portal.

Once you register with us for a course by paying the course fee, you will have 24/7 access to the e-learning content on our website. An automated course purchase confirmation email will guide you through the process.

Contact us using the form on the right side of any page on the AR Learners website, select the Live Chat link or contact Help and Support Help & Support.

We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. Whats more, you will have lifetime access to the community forum, even after completion of your course with us.

All of our highly-qualified trainers are ITIL-certified, with more than 15 years of experience in training and working in their IT domain. Each of them has gone through a rigorous selection process which includes profile screening, technical evaluation, and a training demo before they are certified to train for us. We also ensure that only those trainers with a high alumni rating remain on our faculty.

Contact us using the form on the right side of any page on the AR Learners website, or select the Live Chat link. Our customer service representatives can give you more details.

After successful completion of the training, you will be awarded the course completion certificate along with the 19 PDUs. Once you successfully pass the exam, you will receive the ITIL Foundation Certification from the exam body.

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