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Our Promise Of ITIL Intermediate PPO Certification Training course

  • 8 hours of self-paced learning
  • 8 end of chapter quizzes
  • 2 sample test papers
  • Exam fee included
  • 16 PDUs offered
  • Exam Simulators
  • Hand book course Material
  • 24x7 assistance and support
  • Peoplecert approved course content
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ITIL INTERMEDIATE PPO TRAINING COURSE DESCRIPTION IN COLUMBUS, OH

The ITIL? Intermediate Qualification: Planning, Protection, and Optimization (PPO) Certificate is a free-standing qualification and it is also part of the ITIL Intermediate Capability stream leading to the ITIL Expert Certificate in IT Service Management.
The purpose of this training module and the associated exam and certificate is to impart, test, and validate your knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. The ITIL Certificate in Planning, Protection, and Optimization is intended to enable candidates to apply PPO practices during the service management lifecycle and specifically in the following key ITIL process and role areas:

  • Capacity Management
  • Availability Management
  • IT Service Continuity Management (ITSCM)
  • Information Security Management
  • Demand Management

ITIL INTERMEDIATE PPO TRAINING COURSE AGENDA IN COLUMBUS, OH

You will enhance your competency in the following areas over the course of the training, preparing you to pass the ITIL? Intermediate PPO certification exam:

  • Service design in PPO and the service lifecycle context
  • Processes across the service lifecycle pertaining to planning, protection, and optimization
  • Capacity and availability management as a capability to realize successful service design
  • IT service continuity management as a capability to support overall business continuity management
  • Information security management as part of the overall corporate governance framework
  • Planning, protection, and optimization roles and responsibilities
  • Technology and implementation considerations
  • Organizational roles relevant to PPO

ITIL INTERMEDIATE PPO TRAINING COURSE PREREQUISITES IN COLUMBUS, OH

To be eligible for the examination leading to the ITIL? Intermediate PPO Certificate, you must fulfill the following requirements:

  • Undertake at least 28 contact hours (hours of instruction, excluding breaks) for this syllabus with an Accredited Training Organization (ATO) or an accredited e-learning solution, as part of a formal, approved training course or scheme.
  • Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications).
  • Two to four years of professional experience working in IT service management is highly desirable. We also recommend that you complete a minimum of 12 hours of personal study by reviewing the course content.

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ITIL INTERMEDIATE PPO TRAINING COURSE WHO SHOULD ATTEND IN COLUMBUS, OH

ITIL? Intermediate PPO Certification is beneficial for many professionals in IT as well as business managers and business process owners. This training is useful for:

  • Individuals who require a deep understanding of how the ITIL Certificate in the Planning, Protection, and Optimization processes may be used to enhance the quality of IT service support within an organization.
  • IT professionals who are working within an organization that has adopted and adapted ITIL and who need to be informed about, and thereafter, contribute to an ongoing service improvement program
  • Operational staff involved in capacity management, availability management, IT service continuity management (ITSCM), information security management and demand management who wish to enhance their role-based capabilities.
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications.
  • Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules.
  • Individuals seeking progress toward the ITIL Masters Certificate in IT Service Management for which the ITIL Expert qualification is a prerequisite.

ITIL INTERMEDIATE PPO TRAINING COURSE CURRICULUM IN COLUMBUS, OH

  • The value to the business of PPO activities
  • The lifecycle within the PPO context
  • The purpose and objective of service design as it relates to PPO
  • The basic service design concepts
  • The end-to-end process flow for capacity management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
  • A measurement model and the metrics that would be used to support capacity management within PPO practices
  • The benefits and business value that can be gained from capacity management
  • The end-to-end process flow for availability management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
  • The benefits and business value that can be gained from availability management
  • A measurement model and the metrics that would be used to support availability management within PPO practices
  • The end-to-end process flow for ITSCM, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
  • The four stages of ITSCM (i.e. initiation, requirements and strategy, implementation and on-going operation) and how each can be used to support PPO
  • A measurement model and the metrics used to support ITSCM within PPO practices
  • The benefits and business value that can be gained from ITSCM
  • The end-to-end process flow for security management , including its design strategy, components, activities, roles and operation, its organizational structure and its interfaces with other processes
  • A measurement model and the metrics that would be used to support security management within PPO practices
  • The benefits and business value that can be gained from security management
  • The end-to-end process flow for demand management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
  • Activity-based demand management as it relates to business and user activity patterns and how these contribute to assessing demand for services
  • The benefits and business value that can be gained from demand management in support of PPO
  • The roles and responsibilities related to capacity, availability, ITSCM and information security management, how they fit and are used within the service design organization to support PPO
  • Service management tools, where and how they can be used within PPO for process implementation
  • The types of tools that support service design as related to PPO
  • Best practices to be used.

ITIL INTERMEDIATE PPO CERTIFICATION TRAINING FAQS IN COLUMBUS, OH

You can enroll for this training on our website and make an online payment using any of the following options:

  • Visa Credit or Debit Card
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  • PayPal
  • Once payment is received you will automatically receive a payment receipt and access information via email.

You will receive access to e-learning content for all of the learning units as well as access to exclusive forums moderated by faculty and industry experts.

Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, please read our Refund Policy .

Yes. We do offer a money-back guarantee for many of our training programs. Refer to our Refund Policy and submit refund requests via our Help and Support.

Yes, you can extend the access period by paying an additional fee. Please contact our Help and Support portal for more information.

Once you register for this course, you will have 24/7 access to the e-learning content on our website. An automated course purchase confirmation will guide you through the process.

All of our highly-qualified trainers are ITIL certified, with more than 15 years of experience in training and working professionally in the field. Each of them has gone through a rigorous selection process that includes profile screening, technical evaluation, and a training demo before they are certified to train for us. We also ensure that only those trainers with a high alumni rating remain on our faculty.

Our certification training is designed for you to pass the exams on your first attempt. With a hands-on learning approach and Global Learning Framework, the training not only gives you the confidence to pass the exam, but also helps you retain knowledge beyond the exam.

We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. Whats more, you will have lifetime access to the community forum, even after completion of your course with us.

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