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ITIL PRACTITIONER TRAINING COURSE DESCRIPTION IN COLUMBUS, OH

The ITIL? Foundation Certification introduced us to the basics of the ITIL? framework, and the Intermediate levels provided a deeper focus on IT Service Management. The next step in the ITIL? suite of ongoing excellence is the ITIL? Practitioner certification that helps professionals to understand how to adopt and adapt this ITSM system to support business objectives. By covering the three key areas crucial for success of improvement initiatives, namely Organizational Change Management, Communication and Measurement and Metrics, ITIL? Practitioner offers a comprehensive method to carry out Continual Service Improvement (CSI) to deliver value and maintain global quality benchmarks.

ITIL PRACTITIONER TRAINING COURSE AGENDA IN COLUMBUS, OH

ITIL Practitioner can be taken at any stage in the ITIL certification scheme beyond Foundation. It provides a different set of skills not available in the existing certifications.

  • ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.
  • ITIL Practitioner also covers three key areas crucial for success of any improvement initiatives:

ITIL PRACTITIONER TRAINING COURSE PREREQUISITES IN COLUMBUS, OH

There are no prerequisites for attending the workshop but in order to appear for the examination participants should have passed the ITIL? Foundation exam.

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ITIL PRACTITIONER TRAINING COURSE WHO SHOULD ATTEND IN COLUMBUS, OH

  • IT professionals
  • Business Managers
  • Business process owners
  • Project managers.
  • Students and individuals who have a keen interest in IT Services Management can attend this course.

ITIL PRACTITIONER TRAINING COURSE CURRICULUM IN COLUMBUS, OH

  • Apply the concept of adopt and adapt when using guidance in a given context
  • Analyze the importance of each element of a service when planning and implementing service improvements
  • Apply the ITSM guiding principles in a given context when planning and implementing service improvements
  • Describe the purpose and main outputs of each step of the CSI Approach
  • Use the CSI Approach tools and techniques successfully in a given specific context
  • Apply the CSI approach to a given context, demonstrating an understanding of the critical competences, the guiding principles and the scientific method
  • Define critical success factors (CSFs) using a relevant hierarchical approach
  • Determine key performance indicators (KPIs) to underpin a critical success factor
  • Analyse CSFs and KPIs in a given context to ensure that they are balanced between the four categories
  • Define a current state assessment in a given context
  • Design a report in a given context
  • Apply knowledge of metrics and measurement when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles
  • Explain the nature, value, importance and benefits of good communication
  • Explain communication principles
  • Explain the purpose and value of communication tools and techniques
  • Use relevant communication tools and techniques to support improvement in a given context
  • Apply knowledge of communications when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

ITIL PRACTITIONER CERTIFICATION TRAINING FAQS IN COLUMBUS, OH

The ITIL® Practitioner credential is a reflection of your knowledge of the ITIL? framework and its implementation to achieve organizational objectives and business continuity. Based on the various elements of the ITIL? core material, from the ITIL® Practitioner Guidance 2016 publication publication and other supplementary material, the ITIL? Practitioner exam covers the CSI approach to adopting ITIL?, the principles used to guide decisions and actions when adopting ITIL/ITSM and the three critical competencies namely Communication, Measurement & Metrics and Organizational Change Management, needed for successful adoption of ITIL?. Our workshop is a complete guide to passing the exam and gaining the competencies to successfully adopt ITIL® framework.

Sample papers shall be shared during the training along with the student manual.

You will receive the qualification of ITIL® Practitioner on clearing the examination.

You will get 3 credits towards ITIL® Expert certification and 16 PDUs for PMI® recertification.

PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Project Management world through the award of credits for every educational effort you make throughout your career. Every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.

No, as your course fee includes the certification exam fee (note that this does not apply for LVC).

It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.

You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.

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