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Our Promise Of ITIL Service Operations Certification Training course

  • 9 hours of self-paced learning
  • 8 end of chapter quizzes
  • 2 sample test papers
  • Exam fee included
  • 17 PDUs offered
  • Exam Simulators
  • 24x7 assistance and support
  • Hand book course Material
  • Peoplecert approved course content
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ITIL SERVICE OPERATIONS TRAINING COURSE DESCRIPTION IN COLUMBUS, OH

The Service Operation (SO) module is one of the qualifications within the ITIL? Service Lifecycle category of the ITIL Intermediate level. The SO module focuses on coordinating activities during service strategy, design, and transition phases of the services lifecycle. This certification is designed for professionals involved in the management of IT service operations.

AR Learners ITIL Intermediate SO certification training allows candidates to prepare for the ITIL SO exam at their own pace. Youll attain three credits towards reaching ITIL Expert level by passing the ITIL Intermediate SO exam.

ITIL SERVICE OPERATIONS TRAINING COURSE AGENDA IN COLUMBUS, OH

After completing this course, you will be able to:

  • Describe Service Operation purpose, objectives, scope, and value to business and the key components of the ITIL library
  • Explain the involvement of Service Operation staff within other lifecycle stages
  • Describe the operational activities in other lifecycle stages
  • Explain how Service Operation is organized and how its functions are structured
  • List the challenges, critical success factors, and risks associated with Service Operation

ITIL SERVICE OPERATIONS TRAINING COURSE PREREQUISITES IN COLUMBUS, OH

For The ITIL? Intermediate Service Operations, there is no specific eligibility criteria.

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ITIL SERVICE OPERATIONS TRAINING COURSE WHO SHOULD ATTEND IN COLUMBUS, OH

The target group for the ITIL? Intermediate SO Certificate includes, but is not limited to:

  • Chief Information Officers (CIOs)
  • Chief Technology Officers (CTOs)
  • IT managers and supervisory staff
  • Team leaders
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers

ITIL SERVICE OPERATIONS TRAINING COURSE CURRICULUM IN COLUMBUS, OH

  • Blooms Level 2 Objectives  Full understanding of Service Operation terms and core concepts
  • The functions contained within Service Operations including how they interact to make Service Operations work
  • The processes and service lifecycle phases that Service Operation interfaces with
  • The fundamental aspects of Service Operation and be able to define them
  • How Service Operation is organized in relation to Functions, Groups, Teams, Department, and divisions.
  • How an organisation can achieve balance when dealing with internal verse external organisational focus, identifying the issues related to organizations who operate at the extremes of these balances
  • What Operational Health means, specifically addressing examples of Self-Healing Systems and the processes used by them
  • The creation components and implementation of a complete communication strategy to be used with Service Operations
  • The use of and interaction of each of the five key processes that make up Service Operation
  • The value to the business that each of the Service Operation processes contributes
  • The use of and interaction with all other lifecycle operational activities that contribute to Service Operation
  • The difference between a Technology-Centric and a Business-Centric organisation, the five levels of maturity and how Service Operation can be used to move towards increasing the Business Centric focus
  • How the activities identified in this unit support Service Operation and provide a detailed model of how to integrate them into a Service Operation organization
  • The objective, activities and roles of each of the four functions identified in this unit and how to build a Service Operation model based on these functions
  • Service Operation roles and responsibilities, where and how they are used as well as how a Service Operation organization would be structured to use these roles
  • The technology that supports Service Operation, where and how these can be used
  • The technology required to support each of the Service Operations processes and functions: Event Management, Incident Management, Request Fulfilment, Problem Management, Access Management, and Service Desk
  • Strategies and models for managing Change in Service Operation and how to implement this activity within an organization
  • Implementing Service Operation technologies within a company
  • How to assess and manage risk within a Service Operation group including the interaction that needs to occur with the Service Design and Service Transition personnel
  • The challenges and risks (e.g. staff, funding, management, etc.) related to Service Operation and the details behind how each challenge can be addressed
  • The Critical Success Factors (CSFs) related to Service Operation as well as a detailed model for measuring and monitoring Service Operation CSFs

ITIL SERVICE OPERATIONS CERTIFICATION TRAINING FAQS IN COLUMBUS, OH

You will get 8 PDUs and 8 SEUs on completion of this course.

All of The AR LearnerssITIL? courses are based on the newest version of ITIL?, 2011.

All of our instructors are fully accredited and have over ten years of experience with the ITIL? framework.

We provide The AR Learners courseware folder, official certificates and refreshments.

Yes, the course includes the ITIL? Service Operation exam.

Yes, you must have passed ITIL? Foundation before taking the exam.

The Service Operation exam is a 90 minute, multiple choice exam taken on the final day of the course.

The course starts at 9 am and finishes at 5 pm each day.

Please arrive at your training venue for 08:45 am.

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